Our 1-year warranty on every machine, why cans are final sale once shipped, and exactly how refunds work.
Last updated: July 1, 2026
We stand behind every Machine we sell, whichever model you buy. Your machine is covered by a 1-year limited warranty against defects in materials and workmanship under normal use, starting on the delivery date. Coverage is for the original purchaser, isn’t transferable, and requires your order number as proof of purchase.
If something’s not right, we’ll make it right.If a covered defect appears during the warranty period, we’ll repair it, replace it, or refund it, at our option — whatever’s the right way to resolve the issue. Any replacement part or unit is covered for the remainder of your original warranty period.
How to get service. Email info@shopcanned.comwith your order number and a photo or short video of the issue. We’ll help you troubleshoot first — it’s quickest if you have the Machine in front of you — and take it from there if it needs more. We may ask for a few diagnostic details, or to have the unit sent back to us, before issuing a replacement or refund, so please don’t ship anything back until we’ve arranged it with you.
Arrived not working.Please inspect and test your Machine soon after it arrives. If it won’t power on or work correctly out of the box, let us know within 14 days of delivery and we’ll get you sorted quickly — most arrival issues are a simple setup fix. (If a Machine arrives physically damaged in transit, see Section 4.)
What’s not covered.Abuse, misuse, neglect, or accidental damage; drops, impacts, or liquid damage beyond normal cleaning; running the Machine on the wrong power or voltage; use beyond its rated capacity or outside its intended purpose; failure to follow the operating and cleaning instructions; unauthorized modification, repair, or non-approved parts; and normal wear, cosmetic marks that don’t affect function, and consumable/wear parts.
The fine print.Repair, replacement, or refund is your sole and exclusive remedy under this warranty. To the maximum extent permitted by law, we’re not responsible for indirect, incidental, or consequential losses (such as lost sales, downtime, or spoiled or wasted product), and, except as stated here, the Machine is provided without any other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
All cans — blank or custom-printed — are final sale and can’t be returned or refunded once shipped. They’re a food-contact product, so for hygiene and food-safety reasons we can’t accept them back, and custom-printed cans are made to your design and produced to order. This applies equally to blank case orders, Canned Club subscription shipments, and custom runs. The one exception is a problem that’s on us (see Section 3).
If your cans arrive damaged, defective, or printed incorrectly due to our error, we’ll make it right by replacing the affected cases or refunding them. Email info@shopcanned.comwithin 14 days of delivery with your order number and clear photos of the issue; we may ask for additional detail to confirm the problem and file any carrier claim. We don’t cover problems caused by artwork as you submitted and approved it, incorrect information provided at checkout, or handling after delivery. For custom runs, the proof you approve before production governs — so please review it carefully.
(Machine issues are covered separately under the 1-year limited warranty in Section 1.)
If a shipment is lost in transit or arrives damaged, contact us within 14 days of the actual or expected delivery date. For visibly damaged deliveries, photograph the box and its contents before accepting or signing for them if you can — it speeds up the claim. We’ll arrange a replacement or refund and handle the carrier claim on our end, so you’re not left waiting on it.
You can cancel anytime after the 3-cycle Canned Club minimum, with no reconciliation or early-termination fee, and nothing is clawed back on cans already shipped. Before the minimum is met you can pause anytime instead. How to cancel, pause, or skip is explained in our Shipping & Subscription Terms.
When a refund is due — a Machine defect we can’t resolve with parts or a replacement, or a can order that arrived damaged, defective, or incorrect — approved refunds go back to your original payment method, typically within 5–10 business days after approval (your bank may take longer to post it). Orders paid through Affirm or Klarna are refunded through that provider, and your financing balance is adjusted according to their terms.
Questions about a return or refund? Email info@shopcanned.comand we’ll help.